Privacy Policy

This Privacy Policy is intended to inform a natural person (data subject) about how their personal information is collected, used and stored when they are using the Website and the services available on it.

The Privacy Policy was developed on the basis of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and the regulatory enactments in force in the Republic of Latvia.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The current and updated version will be posted on the Website.

1. Data Controller

The controller of personal data and the owner of the Website is SIA "ERGB", registration number 40103850399, legal address: 7 - 10 Nomales Street, Riga, LV-1002.

If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at

Email: info@findacow.com

Phone: +371 22 03 13 88

2. Personal data and purposes of processing

Personal Data means any information that identifies, or can reasonably be used to identify, a person ("Personal Data").

Within the scope of the applicable laws and regulations, the confidentiality of Personal Data will be ensured, and appropriate measures will be taken to protect Personal Data from unauthorised access, unlawful processing or disclosure, accidental loss, destruction or unauthorized modification.

By using the Website and Services, you agree to this Privacy Policy and acknowledge that you have read and understood its terms, and consent to the processing of your Personal Data.

Personal data is processed to provide top quality services, to develop and improve the site, to provide the shopping function, to facilitate the purchase and delivery of goods and services, including sharing information with payment processors and service providers, to process orders, to personalise offers, to maintain the security of the site, to identify problems, as well as to fulfil obligations, comply with laws and regulations and pursue our legitimate interests.

3. Categories of personal data, purpose and legal basis

Personal Data is primarily collected from the data subject in order to provide relevant, high quality and complete services depending on the type of service provided.

The categories of Personal Data that may be collected and processed are,

For example:

the information you provide when creating an account: name, username, date of birth, address, email address, phone number and password. As well as other information you add to your profile, such as a description or profile photo.
Purchase and payment information, if you make a purchase or payment using the site, including when purchasing codes, stickers and charms, information about the purchase transaction is collected, such as payment card details, delivery and contact details and the items purchased.
Information when you fill in an application form, survey or contact form or when you contact us.
Technical information about your device and network connection, IP address, language, etc. to gather information about the performance of the site and to perform diagnostics.
Usage and location information, when and how the site is used.
Cookies to make the website work, for example to remember language settings.

Pursuant to the General Data Protection Regulation (“GDPR”), we process your personal information under the following lawful bases:

Your consent as the Data Subject;
to enter into or perform a contract and to take necessary measures upon your request before entering into a contract;
to ensure the Service and its quality;
to pursue legitimate interests arising from an existing obligation or contract or from the law.

The legitimate interests are:

to improve service delivery, improve and ensure full communication;
to provide relevant and appropriate services according to the interests of customers;
to check and verify the identity of the customer;
to provide services in accordance with the requirements of the laws and regulations;
ensure the fulfilment of contractual obligations;
to keep a record of the customer's requests and applications and notes about them, including those made verbally, by telephone or online;
conduct a customer survey on the quality of services;
protect own legal interests;
etc.

4. Period of storage

Personal Data is processed for as long as is necessary for the purpose of the processing, i.e. for as long as you use the Services or until you withdraw your consent if your personal data is processed on that basis.

For the purpose of complying with legal requirements on minimum retention periods for documents or information, longer storage periods are permitted and may be appropriate to protect our legitimate interests or the legitimate interests of third parties.

After the expiry of the storage period, Personal Data will be deleted or made inaccessible or non-identifiable.

5. Transfer of personal data

Personal Data may be transferred to competent state or local authorities or law enforcement authorities upon their request, or to protect our rights and legitimate interests.

Personal Data may be transferred to third parties within the framework of a contract to perform a function necessary for the performance of the contract, for example, to suppliers where it is necessary to engage other service providers to improve the provision of services to the customer, for the development and maintenance of information systems, applications and website, for sending direct marketing messages, analytics, technical support, online payments, etc.

The Personal Data may be disclosed only to the extent necessary and sufficient, in accordance with the requirements of laws and regulations and due to reasonable objective circumstances.

Third party systems used to provide the Service:

Google Inc. Google Analytics, Google Play Store, Google Pay. Google Privacy Policy available at:
https://policies.google.com/privacy?hl=en-GB,
https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice&ldl=en-GB

6. Data subject rights

You may exercise the following legal rights at any time to affect the processing of your Personal Data:

Right of access to your data: you have the right to receive copies of your Personal Data.
Right to rectification of inaccurate data: if you notice that we have inaccurate information containing your Personal Data, you have the right to request that we rectify the inaccurate or incomplete Personal Data.
Right to be forgotten: You may request that Personal Data be erased if it is no longer necessary for the purpose for which it was collected, or if you believe that its processing is unlawful or it must be erased in order for us to comply with legal requirements.
Right to restrict processing: you have the right to have the processing of your Personal Data restricted if you contest that the Personal Data we hold about you is accurate; if you believe that the processing of your Personal Data is unlawful; if you believe that we do not need your Personal Data but you need it to exercise or defend a legal claim; if the right to data protection overrides our legitimate interests.
Right to be informed: you have the right to be informed if Personal Data has been disclosed to third parties, if Personal Data has been rectified or erased, or if the processing of Personal Data has been restricted.
Right to data portability: where Personal Data is processed automatically on the basis of your consent or a contract with us, you may request that we provide it to you in a structured, commonly used and machine-readable format, or request that Personal Data be transferred to another controller. Please note, however, that you have the right to have Personal Data transferred to another controller where it is technically feasible to do so.
Right to object: you have the right to object to the processing of certain Personal Data (for example, processing for marketing purposes).
Right to withdraw your consent: if the processing of Personal Data is based on your consent, you have the right to withdraw it at any time by contacting us.
Unsubscribe from marketing information: you also have the right to opt-out of communications with us regarding information we consider to be of interest to you. You can exercise this right at any time by contacting us.

If you have any questions about the protection of your Personal Data, please contact us using the contact details found on the Website or in this Policy.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.dvi.gov.lv/lv/iesniegumu-paraugi.

7. Additional information

The use of the site and its services requires the consent of the Data Subject. The consent of the child shall be deemed to be the basis for the processing of the data and the processing of the child's data shall be lawful if the child is at least 13 years old or, in cases where the child is under 13 years old, the consent has been given by a parent or legal guardian. By registering on the site and using the services available on it, the person confirms that consent has been given.

When a minor under the age of 18 registers or uses our service, Personal Data must be provided by his or her legal representative (parent or guardian).

8. Information about cookies

Cookies are used to ensure the quality of the content and to make the Website easier to use and customize. For more information, see our Cookie Policy and https://www.aboutcookies.org/.

Cookies are small text files that a website saves on your computer or mobile device when you visit a website. On each subsequent visit, the cookies are sent back to the originating website or to a third-party website that recognises the cookie.

Cookies also allow the website to remember the settings you have chosen on your next visit, so that you do not have to specify them again each time. Cookies are not used to identify individuals.